Evaluating Intellectual Capital and Measuring Knowledge Management Effectiveness
نویسندگان
چکیده
Building on the complexities of practical measurement of knowledge management (KM) in companies, we describe a practical approach to evaluating knowledge flows and managing knowledge more effectively. A panEuropean survey revealed what people believe about truth, knowledge and the optimum approach to KM from their perspective. Practical results highlight the differences in KM requirements in epistemological terms and show typical differences between companies units and between knowledge workers and their perceptions of what companies are attempting to achieve. We claim these differences lie at the heart of problems companies experience with extracting the value they could from knowledge management investments.
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